Privacy
Privacy Policy
Your child's story is guarded carefully. We collect only what we need and protect it with strict confidentiality.
Policies
Our policies
Clear and fair guidelines so you always know where you stand with us.
Policy documents
Attendance
Attendance & Cancellation Policy
Life with kids is unpredictable. This policy gives you fair rules for late notice and cancellations. Book your appointments through our team. We confirm every session so you know the time and place.
Feedback
Feedback & Complaints
We want to hear from you. Your concerns help us get better at what we do.
Feedback
Speak up when things go wrong
- 01
Share your concern
Tell us what happened. A conversation with our team solves most problems quickly.
- 02
Our resolution process
We listen first. Then we act with a clear plan and keep you informed.
- 03
Escalating an issue
If you are not satisfied, we outline the next steps. Your voice matters here.
Policy FAQs
How do I access documents?
Every policy is available on this page. You can read them online or download a copy for your records.
Can I request changes?
We review our policies regularly. If you see something that could be better, tell us. We listen.
How do I escalate concerns?
Start with our feedback policy. It outlines the steps to raise an issue and how we will respond.
What if I disagree?
Talk to us first. Most problems are solved with a conversation. We want to get it right.
Are policies ever updated?
Yes. We update them when laws change or we find a better way to work. Check back here.
Getting started
Wild Kids currently operates a waitlist for some services. Contact our team or complete the online waitlist form and we will let you know the next steps.